Privacy Policy

Introduction

RiverLane (“we,” “us,” “our”) operates riverlane.co.ke. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase computers and computer accessories.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account, place an order, or contact us:

  • Personal details: Name, email address, phone number
  • Addresses: Billing and shipping addresses
  • Payment information: Credit/debit card details, M-Pesa number (processed securely through third-party payment gateways)
  • Order details: Products purchased, order history, preferences
  • Communications: Messages, reviews, customer service inquiries

1.2 Information Collected Automatically

When you visit our website:

  • Technical data: IP address, browser type, device information, operating system
  • Usage data: Pages viewed, time spent, links clicked, referring website
  • Location data: General location based on IP address
  • Cookies: Small files stored on your device (see Section 4)

2. How We Use Your Information

We use your information to:

  • Process orders: Fulfill purchases, process payments, arrange delivery
  • Communicate: Send order confirmations, shipping updates, respond to inquiries
  • Improve services: Analyze website usage, understand customer preferences, enhance user experience
  • Marketing: Send promotional emails about products, offers, and updates (with your consent – you can unsubscribe anytime)
  • Security: Prevent fraud, protect against unauthorized access, enforce our terms
  • Legal compliance: Meet tax, accounting, and regulatory requirements

3. How We Share Your Information

3.1 Service Providers

We share information with trusted third parties who help us operate:

  • Payment processors: Pesapal, Stripe, PayPal (they process payments securely – we never store complete card details)
  • Delivery partners: Courier companies to ship your orders
  • Email services: MailChimp or similar for newsletters
  • Web hosting: Servers that store our website data
  • Analytics: Google Analytics, Facebook Pixel to understand website performance

3.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

3.3 Business Transfers

If we merge with or are acquired by another company, your information may transfer to the new entity.

3.4 What We Don’t Do

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking

4.1 What Are Cookies?

Cookies are small text files stored on your device that help our website function and improve your experience.

4.2 Types of Cookies We Use

  • Essential cookies: Required for shopping cart, checkout, login
  • Analytics cookies: Google Analytics tracks how visitors use our site
  • Marketing cookies: Facebook Pixel, Google Ads for personalized advertising
  • Preference cookies: Remember your settings and preferences

4.3 Managing Cookies

You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality, including your ability to shop.

5. Data Security

We protect your information using:

  • SSL/TLS encryption for all data transmission (HTTPS)
  • PCI-DSS compliant payment processing (we don’t store card details)
  • Secure servers with restricted access
  • Regular security updates and monitoring
  • Staff training on data protection

Important: While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Limit how we process your information
  • Portability: Receive your data in a transferable format
  • Object: Opt-out of marketing communications or data processing
  • Withdraw consent: At any time, though this doesn’t affect prior processing
  • Complain: File a complaint with the Office of the Data Protection Commissioner (datacommissioner@odpc.go.ke)

To exercise these rights, contact us at admin@riverlane.co.ke

7. Marketing Communications

7.1 What We Send

  • New product announcements
  • Special offers and promotions
  • Personalized recommendations
  • Company updates

7.2 How to Opt-Out

  • Click “Unsubscribe” in any marketing email
  • Update preferences in your account settings
  • Email admin@riverlane.co.ke with “Unsubscribe”
  • Reply “STOP” to promotional SMS/WhatsApp messages

Note: You’ll still receive transactional emails (order confirmations, shipping updates) even if you opt-out of marketing.

8. Data Retention

We keep your information only as long as necessary:

  • Order data: 7 years (tax and accounting requirements)
  • Account data: While your account is active, plus 90 days after closure
  • Marketing data: Until you unsubscribe, then deleted within 30 days
  • Legal requirements: Longer if required by law

9. Third-Party Websites

Our website may link to external sites (social media, manufacturers, payment processors). We’re not responsible for their privacy practices. Please review their privacy policies before sharing information.

Third-party services we use:

  • Pesapal (payments): pesapal.com/privacy-policy
  • Stripe (payments): stripe.com/privacy
  • PayPal (payments): paypal.com/privacy
  • Google Analytics: policies.google.com/privacy

10. International Transfers

Your data may be transferred to and stored on servers outside Kenya (e.g., United States, European Union) where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

11. Children’s Privacy

Our website is not intended for anyone under 18. We don’t knowingly collect information from children. If you’re under 18, please use our site only with parental supervision. If we discover we’ve collected data from a child without consent, we’ll delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • New legal requirements
  • Customer feedback
  • New features or services

When we make changes:

  • We’ll update the “Effective Date” at the top
  • Material changes will be highlighted on our website
  • For significant changes, we’ll notify you via email

Your continued use of our website after changes constitutes acceptance of the updated policy.

13. Legal Compliance

13.1 Kenya Data Protection Act, 2019

We comply with Kenya’s data protection laws. RiverLane is the data controller responsible for your personal information.

14. Contact Us

Questions, concerns, or requests regarding your privacy?

RiverLane

Email: admin@riverlane.co.ke
Phone: +254 726718828
WhatsApp: +254 726719928

Mailing Address:
[14591]
[Langata, 00100]
Nairobi, Kenya

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EAT
Saturday: 10:00 AM – 4:00 PM EAT
Sunday: Closed

Data Protection Officer: admin@riverlane.co.ke

Data Protection Authority:
Office of the Data Protection Commissioner
Email: datacommissioner@odpc.go.ke
Website: odpc.go.ke

15. Consent

By using riverlane.co.ke, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For marketing communications, we’ll obtain your explicit consent through:

  • Email subscription checkboxes
  • Account creation opt-ins
  • Cookie consent banners